Privacy Policy

Effective Date: 8th December 2024

At Durja Enterprises, we are dedicated to safeguarding your privacy and ensuring transparency in how we manage your personal data. This Privacy Policy explains how we collect, use, store, and share your information, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

• Name, email address, phone number, and physical address when you contact us, register on our website, or purchase our products.

1.2 Technical Information

• IP address, browser type, operating system, and device information for website analytics and improvement.

1.3 Transactional Information

• Payment details, order history, and preferences related to your purchases or inquiries.

2. How We Use Your Information

Your data is used to:

• Provide, deliver, and improve our products and services.

• Respond to queries and process orders efficiently.

• Send promotional emails, updates, or service-related notifications.

• Ensure legal and regulatory compliance.

• Improve user experience through website analytics and feedback.

We will only use your data where we have a lawful basis to do so, such as your consent, a contractual obligation, or a legitimate business interest.

3. Information Sharing

We do not sell or rent your personal data to third parties. Your data may be shared with:

• Service Providers: Trusted third parties assisting in website operation, payment processing, or logistics.

• Legal Requirements: Authorities or legal entities when required by law.

• International Transfers: We may transfer your data to third-party service providers or business partners in countries outside your region, ensuring compliance with GDPR or applicable data protection laws.

4. International Data Transfers

If your data is transferred outside your country or region:

• We ensure that it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

• You can contact us at info@thedurja.com to learn more about these safeguards.

5. Your Rights (GDPR and Beyond)

As a data subject, you have the following rights under the GDPR:

• Right to Access: Request details of the personal data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete information.

• Right to Erasure (Right to be Forgotten): Request deletion of your data, subject to legal obligations.

• Right to Restrict Processing: Limit how your data is processed under certain circumstances.

• Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.

• Right to Object: Opt-out of direct marketing or other specific processing activities.

• Right to Withdraw Consent: Revoke your consent at any time without affecting prior lawful processing.

To exercise your rights, contact us at info@thedurja.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience on our website.

• Collect analytical data to optimise website performance.

• Provide tailored advertisements and content.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your website experience.

7. Data Security

We use industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

• Encrypted data transfers using SSL (Secure Socket Layer).

• Restricted access to personal information.

• Regular audits of our data storage and processing practices.

While we strive for absolute security, no method of data transmission over the internet is completely secure.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting, or reporting obligations.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, you can reach us at:

• Email: info@thedurja.com

• Phone: +91 944 8484 260

• Address:
  #8 Next to Meenakshi Apartments
  3rd Cross, Lingappa Block
  Devegowda Road, R T Nagar
  Bengaluru, Karnataka - 560032, India

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.